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Intraday insights are deprecated and replaced by real-time analytics reports
Real-time analytics reports provide visibility into the overall support performance of an organization, so supervisors can monitor key operational metrics, make course corrections at the right time,...
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Microsoft Dynamics Marketing service will be discontinued, and learn what’s...
Last year, we announced that Microsoft Dynamics Marketing would no longer be sold to new customers starting November 2016.Microsoft has made the decision that Microsoft Dynamics Marketing will be...
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3 easy ways to a better mobile experience with Dynamics CRM 2016
Level up your mobile experience with these new features in Microsoft Dynamics CRM 2016:Custom controls—like switches, input masks, and the pen control—to help you create a more intuitive interface for...
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Sending WebHooks with Microsoft Dynamics CRM
Applies to: CRM Online 2016 Update, CRM 2016, and CRM Online 2015 Update 1.Microsoft Dynamics CRM has a robust customization framework for tailoring how it works to any business need. Here, we will...
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Preview feature: Voice of the Customer surveys
We’re making a new feature available as a preview feature that you install as a preferred solution. With Voice of the Customer surveyes, you can create and send out surveys to get feedback from your...
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Collaborate across your organization with Office 365 Groups
Office 365 Groups are a shared workspace for email, conversations, files, and events where group members can collectively get stuff done. You can use groups to collaborate with people across your...
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SSL v3.0 & Microsoft Dynamics
The SSL 3.0 vulnerability referenced in the Security Advisory 3009008, also known as “Poodle”, has received a significant amount of attention. While the discovered issue is specific to SSL 3.0, many...
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License types in Microsoft Dynamics CRM 2013 and Microsoft Dynamics CRM Online
With the release of Microsoft Dynamics CRM 2013 and the Microsoft Dynamics CRM Online Fall ’13 Update, Microsoft has introduced a new multi-tiered licensing model that extends the licensing...
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Announcing the CRM 2013 Customer Center, Implementation Guide and SDK!
Check out all the great new documentation, videos, guides, eBooks, developer tools, and resources for the Microsoft Dynamics CRM Online Fall ’13 and Microsoft Dynamics CRM 2013 releases!...
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RELEASE: Scalable Security Modeling with Microsoft Dynamics CRM 2011
On behalf of CRM Content Publishing, I am pleased to announce the release of white paper, Scalable Security Modeling with Microsoft Dynamics CRM 2011 , which is available for download from the...
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RELEASE: ALM for Microsoft Dynamics CRM 2011: CRM Solution Lifecycle Management
On behalf of CRM Content Publishing, I am pleased to announce the release of the white paper, ALM for Microsoft Dynamics CRM 2011: CRM Solution Lifecycle Management , which is available for download...
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CRM for Outlook Configuration Troubleshooting Wizard updated with new solutions
In April we introduced the Outlook Configuration Troubleshooting Wizard . Since then we have incorporated several changes to increase the number of issues it can help you resolve. We highly recommend...
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The Microsoft Dynamics CRM Swiss Army Knife
For this month’s column, I would like to stay away from a technical subject and discuss the most important fact regarding Microsoft Dynamics CRM Users who I had the opportunity to meet at Microsoft...
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Microsoft Dynamics CRM content on Microsoft Update Expiring
Microsoft Dynamics CRM publishes Update Rollups to the Microsoft Update site when each update is released. Currently all the Update Rollups are available on the Microsoft Update site. Going forward we...
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Update Rollup 7 for Microsoft Dynamics CRM 2011
The Microsoft Dynamics CRM Sustained Engineering (SE) team released Microsoft Dynamics CRM 2011 Update Rollup 7 on Thursday, March 22, 2011. The links below will take you to the necessary information...
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Dynamics CRM instructional and conceptual videos now on YouTube
The CRM content publishing team has been publishing various videos to help you get started with using the Microsoft Dynamics CRM application. For the benefit of our customers, we have now made these...
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Automatically validate your solutions using the PowerApps checker PowerShell...
A number of customers have automated build and release pipelines and a frequent ask, since announcing thegeneral availability of Solution Checker, is for the abilityto run checks outside of the user...
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Focusing on the customer experience at Customer Contact Week
As Ive been preparing to take off for Customer Contact Week (CCW) in Las Vegas, NV, this week, Ive also beenruminating on whatit means to lead a truly customer-centric service organization.As I see it,...
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June release of Dynamics 365 Import Tool (Preview) adds five new file formats
Applies to: Dynamics 365 Import Tool (build 111.1906.20006.0)We’re pleased to announce that with the latest update of Dynamics 365 Import Tool (Preview), in addition to GLB files, you can now import...
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Generate PDF quote documents based on standardized templates
When a customer is ready for a formal proposal that contains the most current pricing information and product quantities, they are generally presented with a quote. Until now, a salesperson using...
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