Applies to: Field Service for Dynamics 365 (version 8.3.0.255)on Dynamics365 9.0.xand all solutions that are released as part of the Field Service deployment package.
We are pleased to announcethe latest update to the Field Service and Project Service Automation applications for Dynamics 365.This release includes improvements to quality, performance, and usability, and is based onyourfeedback and requests.
This release is compatible with Dynamics 365 9.0.x.To update to this release,visitthe Admin Center for Dynamics365online, solutions page to install the update. For details, refer toHow to Install, Update a Preferred Solution
Field Service enhancements (v8.3.0.255)
Enhancements
- Numerous performance improvements.
- Improved Sitemap: Improved the Field Service app module sitemap including Connected Field Service entities.
- Field Service SLA: Implemented SLA for Work Orders whichconnects thelong-standing SLA functionality to the Work Order Time From Promised and Time To Promised fields ensuring that arrival time related SLA fulfillment is driven by existing Field Service scheduling tools.
Note: SLA is not enabled on the Work Order entity, out of the box. Enable it to use the two SLA KPIs that are shipped as part of the solution.
Bug Fixes
- Fixed: Upgrade Bug – Booking is updated with groupId before the record is created.
Connected Field Service enhancements
Connected Field Service (CFS) and the IoT solution now deploys withField Service. The CFS solution extends Field Service to cater to IoT device-drivenscenarios so that organizations can respond to device anomalies andreact. This allows customers to predict issues in advance andfix issues remotely or schedule a servicevisit, preventing failures in a proactive way.
Enhancements
- CFS solution is now available out of the box with Field Services, eliminating the need to install the additional solution package.
- The sitemap for the Field Service app module now includes CFS entities as part of the default navigation. The IoT settings in the navigation have been merged with the settings section of Field Services. Note:Non-System Administrators may need to include additional permissions for the CFS entities to see the CFS entities.
- CFS deployment app for PaaS customers (with Azure IoT Hub) has been re-architected for improved performance during initial setup. The user experience for deployment process has also been updated to provide better deployment experience for administrators.
Technician Productivity
Enhancements
- New Field Service Mobile app:The new mobile application that brings with it a plethora of new features. See https://aka.ms/fsmobile-docs for more information.
- Push Notifications:Send push notifications to the new Field Service Mobile application based onany conditions. Create a workflow and select the Field Service Mobile Entity Push Notification workflow action to use this feature.
- See theout-of-the-box example workflow that will allow bookable resources to be notifiedwhen they are booked on a work order.
- Geofencing: Enable geofencing so that when a booking is scheduled for a work order, a geofence gets created around the service account for that work order and any exit or entry of that geofence by a bookable resource can generate a geofence event record. Out-of-the-box workflows are provided that can perform actions based on these geofence eventssuch as sending a push notification to a bookable resource’s Field Service Mobile app when that resource arrives on-site for a work order.