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Just released: Documentation for the Microsoft Dynamics CRM 2016 Products Wave
There are many exciting new features available in CRM 2016! Here’s where to find all the documentation for admins, developers, and end-users for Microsoft Dynamics CRM Online 2016 Update or Microsoft...
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The new light-weight CRM App for Outlook
What is it?With no installation, no configuration, and no additional log-in steps, you can now quickly track your important customer emails directly within Outlook, whether on your PC or Mac running...
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Creating and customizing task flows
In this post, I’ll show you how to create new task flows to enable your users to quickly accomplish key mobile business tasks.Enabling task flowsA quick disclaimer before we begin: task flows have been...
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What are task flows and how do they compare to other tools in Dynamics CRM?
What is a task flow?Task flows are a new way of interacting with Microsoft Dynamics CRM, allowing users to focus completely on the work at hand. With this new type of business process flow, you can...
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Collaborate across your organization with Office 365 Groups
Office 365 Groups are a shared workspace for email, conversations, files, and events where group members can collectively get stuff done. You can use groups to collaborate with people across your...
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Preview feature: Voice of the Customer surveys
We’re making a new feature available as a preview feature that you install as a preferred solution. With Voice of the Customer surveyes, you can create and send out surveys to get feedback from your...
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Sending WebHooks with Microsoft Dynamics CRM
Applies to: CRM Online 2016 Update, CRM 2016, and CRM Online 2015 Update 1.Microsoft Dynamics CRM has a robust customization framework for tailoring how it works to any business need. Here, we will...
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Exciting new features in Microsoft Social Engagement 2016 Update 1.2
We’re excited to share the news for the features included in the latest release. Microsoft Social Engagement now lets you add pictures to a post when you reply from within the application. For mobile...
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Preview feature: Set up Cortana integration
We’re introducing Cortana integration to help salespeople keep track of important CRM activities. CRM Online 2016 Update embeds sales activities, accounts, and opportunities into Cortana to surface...
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What’s New in Dynamics Marketing 2016 Update 0.1
At the start of February 2016, we will roll out Microsoft Dynamics Marketing 2016 Update 0.1. As usual, the update will be applied automatically, but your local administrator can control when your...
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3 easy ways to a better mobile experience with Dynamics CRM 2016
Level up your mobile experience with these new features in Microsoft Dynamics CRM 2016:Custom controls—like switches, input masks, and the pen control—to help you create a more intuitive interface for...
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Onboarding to Web API for Dynamics CRM 2016 from Web API Preview
Applies to: CRM 2016 and CRM Online 2016 Update.There are many exciting new platform features available in CRM 2016 for developers. One of the biggest platform features is the rollout of the Modern Web...
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New content for Microsoft Dynamics CRM 2016 Update 0.1 and Microsoft Dynamics...
We have released several updates to content for Microsoft Dynamics CRM 2016 in support of the first update rollup. The official names for this release are: Microsoft Dynamics CRM 2016 Update 0.1 and...
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Exciting new features in Microsoft Social Engagement 2016 Update 1.3
We’re excited to share the news for the features included in the latest release that help you boost the productivity of your organization. Microsoft Social Engagement now analyzes post in English for...
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Automatically translate knowledge articles
Knowledge Management in Microsoft Dynamics CRM 2016 lets you create knowledge articles in one language and translate them into other languages. Having your knowledge articles available in the...
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Use the Office 365 app launcher to get to your Office 365 apps
Applies to: CRM Online 2016 UpdateNow available with CRM Online 2016 Update, the Office 365 app launcher is now part of the CRM Online menu bar. If you are a CRM Online user with an Office 365...
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Dynamics CRM Online connector for Office 365 Groups
Applies to: CRM OnlineWith the new Dynamics CRM connector for Office 365 Groups, you can now stay on top of the tasks on your CRM records within the groups experience in Outlook.Figure 1. Dynamics CRM...
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Microsoft Dynamics CRM 3.0 Support Lifecycle Announcement
A little more than 10 years ago Microsoft launched Microsoft Dynamics CRM 3.0. The release introduced Dynamics into the product name, allowed organizations to create customization, and build their...
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Microsoft Customer Care Framework Support Lifecycle Announcement
As shown below, several of Microsoft Customer Care Framework versions will reach the end of extended support within the next three years. Microsoft recommends that customers migrate to current product...
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Automating Agent Actions with Cognitive Services Speech Recognition in USD
Microsoft’s Cognitive Services offer an array of intelligent APIs that allow developers to build new apps, and enhance existing ones, with the power of machine-based AI. These services enable users to...
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