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Relationship Insights email engagement preview support

Thank you to all those who are previewing the Relationship Insights email engagement feature in December 2016 Update for Microsoft Dynamics 365 (online) and December 2016 Service Pack for Microsoft...

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Deprecation of Dynamics 365 for Outlook

At the end of June, we announced that Dynamics 365 for Outlook (“Outlook add-in”) is deprecated with the July 2017 update for Dynamics 365. The Outlook add-in is a legacy feature that has been around...

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Demystifying Dynamics 365 Portals Update Process

Since the first launch of Dynamics 365 Portals in May 2016, it has come a long way adding a long list of capabilities in multiple releases—latest being 8.3 release  which was launched in July 2017. As...

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KPI enhancements with Customer Insights July 2017 update

Applies to: Dynamics 365 for Customer Insights July 2017 update Dynamics 365 for Customer Insights (DCI) July 2017 update brings a number of enhancements to help customers implement new scenarios to...

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Migrate your Dynamics CRM 2011 Knowledge base articles to new Dynamics 365...

Knowledge Management has always been a core of any Customer Service organization in helping achieve better CSAT and consistency in solving customer issues. Dynamics 365 (formerly Dynamics CRM)  had...

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What’s new in Microsoft Social Engagement 2017 Update 1.7

Microsoft Social Engagement 2017 Update 1.7 is ready and will be released in August 2017. This article describes the fixes, and other changes that are included in this update.New and updated...

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Microsoft Dynamics Marketing service will be discontinued, and learn what’s...

Last year, we announced that Microsoft Dynamics Marketing would no longer be sold to new customers starting November 2016.Microsoft has made the decision that Microsoft Dynamics Marketing will be...

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How user feedback influences Microsoft Business Application development

Internally, Microsoft runs every aspect of the company using data. We refer to this as our “Data Culture”. As the leader of business intelligence and analytics for James Phillips, the Corporate Vice...

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What’s new in Microsoft Social Engagement 2017 Update 1.8

Microsoft Social Engagement 2017 Update 1.8 is ready and will be released in August 2017. This article describes the fixes, and other changes that are included in this update.New and updated...

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What’s new in Microsoft Social Engagement 2017 Update 1.5

Microsoft Social Engagement 2017 Update 1.5 is ready and will be released in June 2017. This article describes the fixes, and other changes that are included in this update. Although there are no new...

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Upcoming changes to legacy Adxstudio Portals v7

Microsoft acquired Adxstudio in 2015 for its compelling customer engagement features and, over the last two years, has natively built them into Microsoft Dynamics 365. During that transition, Microsoft...

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Dynamics 365 – Portals  Source Code Release

We are excited to announce that we have released the source code for Dynamics 365 – Portals.    The source code is released under an MIT license which is a very permissive popular open source license....

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Updates coming to Dynamics 365 Customer Engagement connection security

Starting with the July 2017 update for Dynamics 365 (online) we will begin requiring connections to customer engagement applications to utilize TLS 1.2 (or better) security. This aligns with updated...

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How does the new Dynamics 365 web client UI make you more productive?

Dynamics 365 web client has refreshed UI in the upcoming release that increases readability and consequently productivity for our users who use the application day-in and day-out. Dynamics 365 might be...

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Handling Business Process Flows (BPFs) on record Create

In this blog we ask the questions like: how to apply a specific BPF when creating a CRM entity records? How does system defaults on new record create (or) how do I override this behavior? Good...

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What’s new in the July 2017 update for Field Service and Project Service...

Applies to: Dynamics 365 for Project Service Automation, Dynamics 365 for Field Solution, Dynamics 365 for Universal Scheduling Solution, Dynamics 365 for Resource Scheduling Optimization With the goal...

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Dynamics 365 Connector for Flow and Logic Apps: An update

By using a Dynamics 365 connector for Microsoft Flow or Azure Logic Apps, you can create flows that initiate when an event occurs in Dynamics 365, or some other service, which then performs an action...

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What’s new in Microsoft Social Engagement 2017 Update 1.9

Microsoft Social Engagement 2017 Update 1.9 is ready and will be released in October 2017. This article describes the fixes, and other changes that are included in this update.New and updated...

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July 2017 update for Field Service and Project Service Automation – Universal...

Applies to: Dynamics 365 for Project Service Automation, Dynamics 365 for Field ServicePreviously we introduced Universal Resource Scheduling in Dynamics 365. Regardless of what type of scheduling your...

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July 2017 update for Field Service and Project Service Automation – Universal...

Applies to: Dynamics 365 for Project Service Automation, Dynamics 365 for Field Service Previously we introduced Universal Resource Scheduling in Dynamics 365. Regardless of what type of scheduling...

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